Today I'm sharing Mallory's success story. Mallory is a recently trained Patient Care Coordinator who is a major Rock Star for Atlas Physical Therapy. Her words brought tears to my eyes and it's clients like Atlas PT that help me meet my purpose day after day!
I spent the better part of 2018 working with the incredible team at Atlas Physical Therapy and their overall practice success is awesome. When we started, they suffered with cancellations and struggled to properly manage their patients. Now their front office team have truly become Patient Care Coordinators with the skills, systems, and tools needed to properly manage their patients' care.
Read Mallory's SUCCESS Story below:
Dee’s program is truly a life changing program to be a part of.
"Dee’s program is truly a life changing program to be a part of. It’s no coincidence that you’ve come across her amazing program. Dee’s program is amazing, spectacular & everything in between! With the help of Dee and her program our arrival rate has sky rocketed!! In the beginning before her program our arrivals were anywhere between 83%-87% on a good day. We were constantly struggling with patients calling to cancel their appointments. When we first started with Dee, I was a little hesitant but every single week she welcomed us with a bright smiling face and a warm welcome! With Dee, nothing is out of reach! Each week we go through a key chapter together and began implementing each and every thing Dee recommended. And we would always ask her about scenarios we faced throughout the week and ask for suggestions or how do we handle this in the future? As our experience with Dee is dwindling down, we now know how to handle each and every situation with a patient & I feel confident doing so!! Dee will make certain that every single front desk receptionist is 100% comfortable handling, dealing & implementing her program. She is very welcoming to questions, and suggestions. Dee is all about doing what works for YOUR clinic. We have implemented everything Dee has recommended but modified it to better fit our clinic, and she is fine with it, because her program is to help you do what’s best and she knows what is best because she has faced all of the scenarios in her own clinic. As we started implementing more & more stuff Dee suggested as her program went on we saw our arrival rates go all the way up to anywhere between 92%-100%!! With Dee’s help, we have achieved not one but TWO 100% efficiency and patient arrival days! As each week goes on with Dee you learn something new, and we’ve never back tracked with our arrival rates. At the end of each week, we as a front desk look back and reflect on our arrival rate and cancel and no show rates, we look at things we could do differently or things we did that really helped and we share those with Dee.
I think my favorite part of Dee’s program is how much Dee cares about your clinic succeeding as much as she does hers.
And during each call Dee constantly compliments the front desk on their hard work by her “hi-fives” (which come quite often) at the end of each call we always end on a positive note with a “win” from the week. She constantly focuses on the progress your making as a clinic. This program is not only for the front desk but for the patients, clinical staff, and clinic! Dee and her program are one of a kind! It truly is life changing for your clinic and you will appreciate her from the moment you meet her!
Thank you Dee for everything & becoming a lifelong friend!" ~ Mallory M.
I get to do what I enjoy most in life every single day; helping practices create highly skilled Patient Care Coordinators that manage patients properly and help people get the care they need. If you're ready to take your practice to the next level and are looking for training, systems and future security, schedule a free call and get started building a better machine that gives you the time and money you long for as the owner.
